ABSA delivers bad service

Item: Absa
Rating: 1
Author: Ian S

I have been battling for days,do do online payments from my ABSA credit card.every transaction fails due to an error in their system.i phoned them and some bee character waffles on that I should just try and try again until the transaction goes through.she confirmed that the fault is with the ABSA 3d system.pathetic service once more...time to change banks

Helpful (0)

Replies (3)

Absa's replyOfficial

28 Oct 2020, 11:52

Dear Ian Strydom Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care

Absa's reply28 Oct 2020, 11:52

Official

Ian S's updateReviewer Update

28 Oct 2020, 19:14

So... ABSA,I'm still waiting for your call...bad service continues.talk is cheap!... money buys the whiskey

Ian S's update28 Oct 2020, 19:14

Reviewer Update

So... ABSA,I'm still waiting for your call...bad service continues.talk is cheap!... money buys the whiskey

Absa's replyOfficial

29 Oct 2020, 09:50

Dear Ian Strydom Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards,Rezona Louw Group Customer Care

Absa's reply29 Oct 2020, 09:50

Official

Dear Ian Strydom Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards,Rezona Louw Group Customer Care