EK
Esther K

1 reviews | Active since Dec 2015

04 Dec 2015, 14:19

ABSA delaying to release my funds

My relatives in Zimbabwe sent me money on Wednesday 2 December 2015. I received an SMS and email from ABSA on 3 December asking me to confirm my details. I confirmed and I was told that the funds will be in my account the same day. It is more that 24 Hours and I haven't yet received my funds. I have called more than 4 times today 4 December 2015 and each of the people that I have spoken to said they would call me back, it is an IT problem bla bla. <br> <br> Why is the IT department taking long to release my money? The International Banking Dept doesn't open on weekends, so it means I will only get my money sometime next week! I need my money today because I have serious commitments that I need to attend to. This is affecting me negatively and my blood pressure has just shot up literally! What I fail to comprehend is that such a big bank like ABSA is quick to slap me with ridiculous bank charges but you can't give me my money on time! This is unacceptable. If I land up in hospital due to High Blood pressure this will be on you!<br> <br> Frustrated Client<br> <br>

0
Replies (1)
Absa
Absa's reply07 Dec 2015, 09:20
Official
Hello EssieK2015,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd