TK
Teboho K
1 reviews | Active since Jun 2013
22 May 2026, 08:58
ABSA delaying to refund on mistake they admitted committing
I logged a query with ABSA complaints regarding a fee I had to pay due to incorrect advise received from ABSA. The complaint was investigated and ABSA admitted to their mistake on 23 April 2026 and promise to reimburse. Today, ABSA is stalling and hasn't reimbursed a mere R54.00.
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Absa's replyOfficial
22 May 2026, 12:18Dear Teboho Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareVanessa Crowe
Absa's reply22 May 2026, 12:18
Official
Dear Teboho Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareVanessa Crowe