ABSA DELAYING FUNERAL CLAIM

I made a funeral claim on 26/01/2024 for my cousin & was told that I would receive an outcome within 48hrs. 48 hours later I was sent a message to say my claim needs further assessment & will be finalized in 15 business days. Not only that, I received a call from an assessor, asking questions like why did I only cover myself and my cousin & not my aunt's other kids on the funeral plan. There is a funeral happening in the weekend, I wish your assessors could attend the funeraI & see why that money is needed. You are inconveniencing people ABSA LIFE, worst, he died of natural causes but you guys are delaying. We had to borrow funds for the burial because absa was the only one covering my cousin. I'm not happy at all with you guys.