SW
Susan W
1 reviews | Active since Feb 2021
17 Nov 2022, 12:02
Absa Delayed correspondence while abroad
I informed absa of my travel overseas, until the 23 of this month. My digital app has been locked since yesterday... The only correspondence I have recieved since 15:34pm has been that a consultant will provide me with feedback. I again reached out this morning and still have yet to hear anything. What exactly is going on? My reference is C-***2
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
17 Nov 2022, 12:49Dear Susan
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsPravesh BejayCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsPravesh BejayCustomer Value Management
Best regards,
Absa's reply17 Nov 2022, 12:49
Official
Dear Susan
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsPravesh BejayCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsPravesh BejayCustomer Value Management
Best regards,