HC
Hein C

1 reviews | Active since Aug 2015

14 Aug 2015, 23:50

Absa delay and not solving serious ***** case.

On 08 June 2015 at 20H40 while I was busy working through(230) e-mails, I opened an ABSA e-mail with my e-statement the same way I since 1995, I decided to leave the printing of the statement till later due to time shortage and continued with the more important e-mails. At about 21h00 I started receiving sms's continually, I speed dialed the ABSA ***** unit. The ***** unit stopped the ***** and determined that R 31735.00 was hacked out of my account and paid into ABSA bank accounts. The ***** unit confirmed that it is ***** and a inside job, which will be investigated by the ***** unit and the SAPS. The ***** unit will send me ***** forms to be taken to the SAPS and must open a ***** case. Case no. 122/6/2015.<br> <br> I completed the forms which I took on the 09/06/2015 to the De Gamaskop Police Station to open a ***** case. Case no: 122/06/2015. All the documents were send to ABSA FRUAD UNIT by ABSA HARTENBOS on the 11/06/2015.<br> <br> The local SAPS Detectives are still waiting for the ABSA ***** UNIT to supply them with the account no's where the hacked money was paid in. <br> <br> Till today 13/08/2015 no response or concern from ABSA. My character, credit & business are seriously harmed.

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Replies (1)
Absa
Absa's reply17 Aug 2015, 11:27
Official
Hello wilgerboomkock76,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd