ABSA de*****ing my grandmother

A long story which is difficult to cut short.

Absa has ********** tendencies and this time, they are de*****ing a 60+ year old grandmother.

Story.

My grandmother was/is part of a saving society with several members in it. The saving society was able to save and withdraw money as and when they planned. However, at some point certain members passed. My grandmother continued saving and was able to withdraw funds.

However, 2 years ago she was unable to withdraw her funds, and when she went to branches she was turned back and fouth for over a year. Later she was informed that the group saving account is now a 'business' account and she cannot access the savings in the account. No one could help her, she went and visited several branches including 1. Rosebank, 2. Balfour Park, 3. Kempton Park. They all promised to follow-up with her but dont. No one is able to explain what happaned to the account, who converted it into a business account. For this reason, I will at some point have to accompany her and open a ******** charge against ABSA bank.