BM
Betty M

1 reviews | Active since Mar 2013

31 Oct 2019, 08:29

ABSA DE*****ING CUSTOMERS WITH BANK CHARGES

Case is C-***0 I am disputing the R271.35 internet fees to be charged to my account for the month of Oct19!!!! The below are my transactions for Oct AND IN NO WAY AMOUNTNG TO THE FEE I AM BEING CHARGED!!!

1) Payments to beneficiates- these are free 2) 5 cash sends at a cost of R9 each= R45 3) Interaccount transfer

I HAVE LITTLE TO NO TRANSCATIONS IN THIS ACCOUNT SO WHY AM I BEING CHARGED SO MUCH???????

I WOULD LIKE MY INTERNT FEES, AND ALL BANK CHARGES WHICH I AM NOW DISPUTING TO BE REVIEWED AND REVISED BEFORE I CLOSE MY ACCOUNT AFTER MY DEBT ORDERS COME OUT ON THE 1ST NOV 2019!!!!!

I have also received an SMS saying Aug and Sep notice of payments digital channels fees will be debited to my account this month, you guys have charged me for Aug and Sep and have debited my account again!!!!

0
Replies (1)
Absa
Absa's reply31 Oct 2019, 09:28
Official
 Dear Betty  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.  Looking forward to being of service to you.  Kind regards
 Nthabiseng Sibande
 Customer Value Management
 Absa Bank Ltd