ABSA deducts ********ly from me

Banking with Absa for over 33 years and have observed that their service is deteriorating fast.

On 19th December I noticed R99.99 ******** deduction from my savings account in favour of some company named Shesha. Went to absa bank and as usual they were off line. I was asked to use their phone and the amount was reversed. They gave me a number to contact this company but it's engaged all the time.

Because they were offline they couldn't do a stop payment and I was asked to come back. I now picked up that absa has done a similar ******* withdrawal of R30 from my account as a dispute fee without consulting or informing me of same. This is so ********* and unprofessional of them. Where is consultations. Why did my bank allow an ******** deduction in the first place and now inconvenience me.