ABSA DEDUCTED FUNDS WITHOUT MY KNOWLEDGE AND CONSENT

Item: Absa
Rating: 1
Author: Roshinie P

ABSA credit card processed a JOURNAL DEBIT amounting to R2378.80 on 28 July 2018 from my Absa Savings Account, WITHOUT MY CONSENT. I am currently under debt review, and monthly instalments are being made, however Absa decided to process this Journal Debit. What right does the bank have to go into the clients account, WITHOUT consent and debit the account? Where are the values, of Respect and Integrity. Surely they could have informed me, rather than just going ahead. Please REFUND the money IMMEDIATELY, as the funds are for other bills, which I will now fall short due to this ********* behavior of ABSA Credit Card Division What rights does ABSA have to go into my Account, without my consent or without informing me, and do as they please??? Regards Roshinie Pillay ********** 004

Helpful (0)

Replies (3)

Absa's replyOfficial

01 Aug 2018, 13:00

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa's reply01 Aug 2018, 13:00

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa's replyOfficial

01 Aug 2018, 14:53

I have noticed that a case has already been logged for you and will be provided with feedback once outcomes received

Absa's reply01 Aug 2018, 14:53

Official

I have noticed that a case has already been logged for you and will be provided with feedback once outcomes received

Roshinie P's updateReviewer Update

08 Aug 2018, 08:19

good day, it is now more than a week later, and I have not yet received my refund from Absa Credit Card division. this is certainly appauling , and *********. there are No investigations made when absa ********ly goes into the clients account and withdraws the money, but to refund the same back to client, it takes almost 2 weeks of investigation. this is simple, you will see that there is no authorization given to absa by myself to deduct this funds, so kindly refund my money IMMEDIATELY. you are really inconviencing me and putting in financial constraints, I trust that the values of RESPECT, INTEGRITY is displayed by all absa divisions

Roshinie P's update08 Aug 2018, 08:19

Reviewer Update