ABSA DECLINING A CREDIT WORTHY CUSTOMER

Item: Absa
Rating: 1
Author: Giovanni P

I would like to know, why I as a credit worthy customer who has had my account with ABSA for over 2 years are now suddenly being declined as a credit risk which I have been told when I app**** for a loan to start a small business of my own.

I have a credit card with ABSA which I have been paying religiously every month. I have no blacklisted creditors against my name, I ensure my credit record remains clean for obvious reasons yet ABSA views me as a risk? They have no reason to view me as such when they have a look at my account and credit card with them.

I will appreciate a response from ABSA in this regard.

Helpful (0)

Replies (2)

Absa's replyOfficial

11 Apr 2019, 15:38

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa's reply11 Apr 2019, 15:38

Official

Giovanni P's updateReviewer Update

17 May 2019, 08:30

Dear Vanessa,

Thank you for resolving my complaint.

The fact that you responded, acted and resolved this for me so speedily is highly impressive and appreciated.

A huge thumbs up and sincere thank you to yourself and ABSA.

Best regards,
GG Porzio

Giovanni P's update17 May 2019, 08:30

Reviewer Update