NB
Nokulunga B

1 reviews | Active since Dec 2020

05 Dec 2021, 07:59

Absa declined my claim

Absa life declined my claim after giving me run around for a year. Ms Daria Adams denied it but I am not satisfied at all she said I do not qualify how come because I am sick? She said I have returned to work. that the discs have been removed in my spine and I have artificial discs she said I doesn't mean anything. To my surprise she phoned me on her cell phone, after a long fight she send me a letter saying I did not disclose that long before I took the cover I also consulted a general doctor?lol if I remember correctly I answered all their questions when taking a policy how would I know that their financial advisor missed anything ?Absa life. After she made me waist a lot of money because she was repeating queries. You know she started taking me seriouse or even respond to me after I wrote to you my complain. I would not recommend Absa not even to my worse enemy I am highly disappointed

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Replies (1)
Absa
Absa's reply06 Dec 2021, 12:38
Official
Dear MISS N BUTHELEZI 

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is  C-***6.

Kind Regards  

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care 

Best regards,