YvdL
Yolande van der Linde
1 reviews | Active since Apr 2018
13 Dec 2024, 15:20
ABSA DECEMBER DEBIT ORDERS
Who gives Absa the right to demand funds to be in my account to ensure early debit in December. They don`t ask just blatantly send a sms to ensure funds to be available in your account for early debit. NOTE if you debit my account on the 16,17,18,19 December I will go to the ombudsman as i never agreed to this, who gives your the right to debit my account early that is not what i agreed to or signed up for. I will not pay extra for bounced back debit orders. The call center agents can not help and i am not sitting for hours on the phone that i pay for to speak to a bank that does as they will.
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Absa's replyOfficial
13 Dec 2024, 17:56Dear Yolande Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa's reply13 Dec 2024, 17:56
Official
Dear Yolande Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareVanessa Crowe
Best regards,