Absa deceased estates unit iat Absa is useless

My husband appointed absa as his executor and passed away in December 2019.In early 2020 just before COVID-19 lockdown ,I was requested to bring all documents to absa deceased estates office in Waltoo Silverton.I was advised that if I can't bring them then I should take them to my nearest branch.I took them to cradlestone mall.

There I was helped by Alinde,she made copies of policy documents as per instructions of Noluthando from deceased estates.She was told not to make copies of the title deed but place it in a box and send it to them .Now come 2023 absa is now telling me I need to pay their attorneys if I lost my title deed.

When I told them I gave it to them no one responded to my emails.The only thing they did fast was taking their percentage.They failed to pay all my husband's debts which include the Municipal bills,sars or school fees for kids. I regret ever advising my husband use absa.Their appointed person to work on my estate issues was changed without telling me anything but her name and I'd are still on my documents.I also had an issue with her when she told me there was a shortfall and I need to pay ,then I enquired why is it so as I was under the impression that before paying me they were supposed to payoff all my husband's debts.Then she said if I can't pay they will be forced to sell my house to pay.I told her that will never happen as my house is fully paid and my husband didn't choose absa as executor for us to end up holemless.Out of the blue Sylvia is nolonger available I was now dealing with Magdalene their deceased estate manager.Who has been nothing but rude to me from the onset.I am now at a point where I don't know what to do or who to talk to.I just hate absa and it's staff so so much.