RV
Richard V

1 reviews | Active since Feb 2010

06 Oct 2016, 12:54

ABSA DECEASED ESTATES TAKES 30-60+ MINS TO ANSWER THEIR PHONES

<p>Other than Telkom ABSA Deceased estates must be the WORST service provider in ZA! My last call to them costed me R99 for waiting 30 mins before they answered. Today I waited ONE HOUR without them answering and it costed me R167 for the call. Hello...................somebody out there??? All I want ABSA is a progress report on estate ID ********** 044082 to know when monies will be deposited into estate acc ********** 234.</p> <p> </p> <p>Please don't send me the standard "We apologise" nonsense...just DO the job. THANKS :)</p>

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Replies (1)
Absa
Absa's reply06 Oct 2016, 14:04
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd