ABSA deceased estates not communicating with clients that lost loved ones

I have been waiting to get feedback from ABSA Estates regarding my father's estate since all paperwork was handed in and confirmed on 4 November 2024. Although I got some feedback along the way, sending emails to ***ca mostly goes without any feedback. I am sure that I am not the only one who is reminded of my father's loss each time I have to send another mail trying to get feedback.

Returning an email with an update on the progress should not take longer than 2 minutes. Meanwhile, I have to apply for extensions from the Master Office every six months,