LC
Laila C
1 reviews | Active since Sept 2021
08 Jun 2026, 09:35
ABSA Deceased Estates Nightmare!
After 7 months of waiting for payment for funds from a deceased estate, your call centre states that they are still conducting FICA screening, despite having all the required documents since November 2025. Do your customers know that by banking with ABSA they will prejudice their family and heirs and cause them harm by holding on to their funds without cause?
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Absa's replyOfficial
08 Jun 2026, 12:00Dear Laila
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Leatitia Van SchalkwykCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Leatitia Van SchalkwykCustomer Value Management
Best regards,
Absa's reply08 Jun 2026, 12:00
Official
Dear Laila
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Leatitia Van SchalkwykCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Leatitia Van SchalkwykCustomer Value Management
Best regards,