ABSA Deceased Estates = disaster to deal with!

I would NEVER recommend ABSA as an executor on a deceases estate. It is almost 4 years now that we have been dealing with my mom's estate. It is a relatively simple estate to wrap up and the most complex part of it was wrapped up within 6 months. We have been sitting in the same position for 2 years now with zero feedback, UNLESS I mail them. At the start of the process we were advised that monthly feedback was part of the service, needless to say, unless I mail them for progress I get nothing. I have gone for as long as 3 months previously without ANY communication, and 2 months as recently as this year We are now onto the 3rd executor, 3rd or 4rth manager that has taken this on from absolutely shocking admin staff. Not saying much because they are not much better. Escalations and priority are just words to these people and no action is actually taken, they are words used to try get our hopes up and keep us quiet for a period of time! I was told that the final part of our query had been escalated and when I followed up (again, a week after I was told I would have feedback of sorts), I was told that our matter was not discussed and I had to wait for another 2 weeks before it would be addressed again! So much for the escalation that was put through >6 weeks ago?? All we want to do is finally wrap this matter up be able to move on, but the lack of compassion, service and promises made is shocking! Not very Africanacity!!!