ABSA Deceased Estates Department shocking service!

I’m extremely disappointed with the shocking level of service from ABSA’s Deceased Estates Department.

On 5 June 2025, I phoned ABSA to inform them of the passing of my father, who had a home loan with the bank. I was instructed by the call centre to email *** with a copy of the death certificate and IDs, which I did immediately. I received an automated response stating that the department now uses a queuing system and my request would “enter the delivery system soon.”

That was the last I heard from ABSA.

I followed up via email on 13 June 2025 — no response.

I called again on 1 July 2025 and spoke to a consultant named Tumi, who casually informed me that there was a backlog. I expressed my frustration, and she assured me that someone named Mswaki would call me the same day to assist. It’s now 4 July — still nothing. No call. No email. No progress.

It is unacceptable that a department dealing with bereaved families operates with such a lack of empathy, urgency, or professionalism. A full month has passed with no real engagement or assistance.

How is it possible for such a critical department to be this non-responsive? An automated email cannot be the end of the process when families are grieving and trying to deal with legal and financial responsibilities.

ABSA — this is deeply disappointing and completely unbecoming of a bank of your stature. I expect an immediate response and resolution.