Absa deceased estates department is hopeless

Absa deceased estates department is hopeless, I submitted all the documents for my deceased mother in Aug 2021. I called them every 2 weeks and only once did I get thru and was told it was still in progress. The deceased estates number just rings and rings and says 5 mins wait but I have waited for up to an hour with no response. I eventual went into an Absa branch in Dec 2021 and asked for their help. They told me that only way the branch could speak to the decease estates department was via the same help line (how ridiculous is that) and they tried to phone and they also did not get through. The consultant said the best thing to do was re-send everything which she helped me do. To date there has been no feedback from anyone, the number still does not answer and they don't respond to emails. I am at wits end as I have to distribute the funds to the heirs and Absa just does not help any way.