WM
Wendy M

1 reviews | Active since Jul 2011

30 Jul 2022, 16:32

ABSA DECEASED ESTATES DEPARTMENT ***********

We have requested Absa deceased estate department to close the deceased bank account and to transfer the funds to the Estate Late Bank Account. All certified documents were submitted to *** on 31 March 2022 and since then all they have done is confirmed that the request is with their FICA department and receiving attention. The matter has been escalated several times with no success. We have reported the matter to their follow up department ***ka but all we get there are excuses and unfufilled promises. In the meantime the estate is incurring unnecessary costs and cannot be finalised due to Absa's incompetence. I shudder to think how long they take to finalise the estates to which they have been appointed executor!!!

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Replies (1)
Absa
Absa's reply01 Aug 2022, 10:57
Official
Dear Wendy  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw