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Sumarie M

1 reviews | Active since Apr 2022

10 May 2022, 11:16

Absa Deceased Estates

I have been working with deceased estates for years and am currently winding up a deceased estate where the deceased held an account with Absa. Every time I follow up I get the reply that the process is still at FICA. It is over a month now where I've heard this. How on earth is this posdible

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Replies (2)
Absa
Absa's reply10 May 2022, 12:46
Official
Dear Sumarie Marais Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply13 May 2022, 08:39
Official
Dear Sumarie Marais

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***9.

Kindly provide our office with the account or ID number for the estate to ensure effective investigation and feedback.

Kind regards,Group Customer CareRezona Louw