Absa deceased estates a disgrace

My mom passed away in July 2017 and since her account and will was with Absa we had to complete all the required forms in order for me to be made the executor, her estate was too small for Absa to handle. I handed the forms in at the Clearwater branch and received the reference number. After a few months I contacted the deceased estates call centre since I did not hear back from them and luckily had the reference number as the forms were missing but was then found. I was then first given the run around by Lydia and then Melanie from the deceased estates department and eventually was told that I was not made the executor as there was nothing in the estate. We then found that there was a government funeral policy and in order for the claim to be finalised I had to produce the executor letter which I obviously couldn’t do. I then contacted Melanie and she informed me that I had to get a letter from the government pension fund to indicate that there was in fact some money to be paid out, this was impossible to obtain as the government department does not give letters. Melanie could not help without a letter from somewhere that money is due to me in order to either get me made the executor or get a letter of authority, luckily the medical aid contacted us as some money was due to be paid back to us and I sent this to Melanie. I think it has been two months now and still no word from Melanie, I tried to contact her several times this week but as usual no one answers the phone, the only way to get hold of her is to call the call centre and ask to speak to her manager, then she magically appears. I still don’t have a letter of executorship or letter of authority and since Absa is not going to make any money they seem to not care, so my advice to you is that if you have a small estate do not deal with Absa.