DP
Denitta P

1 reviews | Active since May 2022

26 Jun 2023, 13:06

ABSA DECEASED ESTATES

I am absolutely fed up with ABSA Bank Deceased Estate's Department!! I am the appointed agent for a deceased estate. I submitted all required documents during April 2023 and ever since I have requested that the funds in the account for a late person be transferred to the Estate Late Banking Account. I have called the ABSA deceased estates department countless times and neither of the agents can advice me properly. It is end of June 2023 and this has still not been done. We as executors have to wind up an estate within 6 months (REQUIREMENT BY THE MASTER'S OFFICES).

The delay in winding up my estates are due to ABSA not fulfilling its responsibilities with regards to the following: The funds have not been transferred and therefore we cannot pay any of the creditors, while the interest on these accounts accumulate which is detrimental to the estate. Some families are in urgent need of these funds that ABSA has been keeping so secretively. BE VERY CAREFUL IN WHAT BANKS YOU INVEST/KEEP YOUR MONEY AS SOME OF THESE BANKS DO NOT CARE ABOUT WHAT HAPPENS TO YOUR FUNDS / TO YOUR FAMILY UPON YOUR PASSING.

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Replies (1)
Absa
Absa's reply26 Jun 2023, 13:32
Official
Dear Denitta Potgieter

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8 Kind regards,Group Customer CareVanessa Crowe