ABSA Deceased Estate - Pathetic and Unprofessional Service

This complaint is for the Deceased Estate department. The service we have received so far regarding my mother's estate is pathetic, inhumane and poor. We complained and were referred to the manager (Enoch) but he is also useless as he does not answer the client's phone, today he again avoided us and gave an excuse that he is in a meeting. Our lawyers send communication and it's not attended to timeously. An email was sent to Mapula on the 17 April 2024 but she only opened it today after we called to follow up.

The call centre agents always give mixed messages. Last week we were given an excuse about the December backlog in April (4 months later). They can't even provide timelines for their processes, they expect us to sit and wait while enduring poor service.

They are handling sensitive matters but can't seem to appreciate that their delays and unprofessionalism affect people negatively.