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Elize N

1 reviews | Active since Nov 2011

20 Jun 2024, 19:34

ABSA Deceased Estate: FRUSTRATED WITH THEIR INCOMPETENCE

ABSA Deceased Estate Department,

I would like to express my deep frustration with the incompetence from the Deceased Estate Department regarding the prolonged and ongoing delays in finalizing my mother-in-law's estate, which have been ongoing since November 2023. The requirement for an amended Letter of Authority has caused significant delays, and despite finally receiving the amended letter, we continue to face challenges.

The Executor of the Estate, K Nissen, received the amended Letter of Authority yesterday. All required documents, including the amended letter, were promptly resubmitted to ABSA. However, we are encountering perplexing issues with email communication. Despite multiple attempts, all emails sent to the Deceased Estate Department have been returned as "undeliverable."

We are desperate to resolve this matter, but the inability to successfully communicate via email is causing further delays and frustration

0
Replies (7)
Absa
Absa's reply21 Jun 2024, 10:01
Official
Dear Elize Nissen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
EN
Elize N's update26 Jun 2024, 16:41
Reviewer Update
AND SO THE NIGHTMARE CONTINUES......

So, ABSA, has the audasity to say that they cannot work on this Estate as they have never received any certified documents. If I could, I would've attached all the emails that was sent to them from the 2nd of January 2024 this year.

Is there any ABSA Manager out there that is willing to assist in this matter, as the Social Media department is of little help.....

1 star is far far too good to give ABSA, they do not even deserve a 1-star rating....
Absa
Absa's reply27 Jun 2024, 08:59
Official
Dear Elize Nissen Thank you for your posting.

Please refer to the email sent to your email address. Kind regards,Group Customer CareRezona Louw
EN
Elize N's update27 Jun 2024, 17:29
Reviewer Update
I AM ABSOLUTELY AT A LOSS FOR WORDS

ALL THE DOCUMENTS SUBMITTED TO ABSA AGAIN
26 JUNE 2024, 14:34
27 JUNE 2024, 11:34

ONLY TO RECEIVE THIS EMAIL
Deceased Estates | 14:14 (3 hours ago) | | Good day,
kindly provide us with an Amended Letter of Authority with absa account 2--------7 and 9----------6, in order for us to finalize your request


Absa
Absa's reply28 Jun 2024, 10:47
Official
Dear Elize Nissen Thank you for your posting.

We have discussed the matter with your husband. Kind regards,Group Customer CareRezona Louw
EN
Elize N's update30 Jun 2024, 20:06
Reviewer Update
Problem resolved and finalised
Without the assistance of Rezona Louw, this would not have been possible.
But a painful and difficult ABSA journey
Absa
Absa's reply01 Jul 2024, 08:29
Official
Dear Elize Nissen Thank you for your posting.

Kind regards,Group Customer CareRezona Louw