ABSA DECEASED ESTATE DEPARTMENT- VERY DISAPPOINTING.

Absa Deceased Estate department has no sense of emergency. I reported my late mother's passing on 28 June 2021 to ABSA as used to bank with them and they have my mother's Will. they gave me a telephonic appointment for 6 September then I complained they moved the date to 2 August. On 3 August I decided to renounce the estate from Absa to a private lawyers. On 05 August the estate was moved to Renunciation Department which promised to send me the original Will of my late mother (ESTATE LATE: MM MASHEGO (654643) so that I can get Letter of Authority. Till today ABSA is UNABLE to provide me with the original Will. How long should I wait for this? Creditors needs their money I am unable to pay coz ABSA BLOCKED all her accounts and they also has the original Will. I am soo disappointed with ABSA ESTATE SERVICES they failed my mother. They really don't care about the after death effects of their clients. No sense of emergency for their late clients. It is also soo difficult to get hold of ABSA on the telephone and they also don't reply to my emails.