DF
Dewald F
1 reviews | Active since Aug 2024
15 Aug 2024, 10:33
Absa Deceased Estate department POOR service!
My friend passed away in November 2023 who had a Absa home loan bond with a cession linked to the Life policy. We have been requesting the Cession form for months now as this is the only outstanding document in order for the Life policy to be paid out but each time we phone they keep on say they are still busy with the form.
Looking at this experience I will never take out a Absa home loan or move my bond to Absa if this is the service we get. Even the advisor answering the phone does not sound like they want to assist.
Really disappointed during this difficult time.
If someone can please assist us with this it would be greatly appreciated.
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Absa's replyOfficial
15 Aug 2024, 12:39Dear Dewald Fourie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards, Group Customer Care Rezona Louw
Absa's reply15 Aug 2024, 12:39
Official
Dear Dewald Fourie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards, Group Customer Care Rezona Louw