ABSA Deceased Estate Department

ABSA Deceased Estates Department I am the Executer of my Mother-in-Laws estate. All the documents were sent to ABSA to close all her accounts and to payout the money to the dedicated estate account in May 2024. Every time we follow up on the progress, we were told it was still at FICA. Eventually after I went into my local branch, and it was escalated again it I was called and told that FICA was done, and it is sent to the payment department. It is more than a month and it have been escalated twice but still no progress. With every call it is the same story, "It have been escalated" and then nothing. I even requested the balance on the accounts, but no one is willing to help. I always have to hear you have to call the estates department to request it. I don't understand why we have to struggle to get help from ABSA and all they can tell you is," its escalated" I know of other estates that was report at other banks the same time as my mothers-in-law and their account have already been closed and paid out.