ABSA Deceased Estate Department

ABSA Estates department are *********** to say the least.

If I could give no star, I would!!!!!

As information received by Absa Estate cases takes 30 Business days and should have been finalized long ago.

I am the executor of my late mother's estate after ABSA renounced from her estate as the estate was to little as my mom's will was with ABSA as she has been a Client for many years. I have filed all the paperwork with the branch in Heidelberg on 8th of March 2024. We were told a 1 week turnaround time. On the 19th of March 2024, I phoned the branch to enquire about the progress of the account closure. I was told phone myself ***. After holding on for 30 minutes, the result was - no answer to the Deceased Estate Dept.

Got hold of the email addresses and started sending emails - When i get a reply its states the following - Your email has been received, and all content noted. I sincerely apologize for the delay in finalizing your request. Please be advised that our offices are currently attending to the necessary payment validations, and the final statements will be provided once the accounts have been closed.

On the 2nd of October 2024 I was told to get an amended LOA as the amount on the LOA was not correct - May I add as from January 2024 when my mother passed on the bank charges keeps on going off and the amount gets less with each passing month. Almost a R1000.00 in bank charges already.

The new LOA was obtained and forwarded to them on the 2nd of October 2024 and a case file number obtained ( May i say 3rd case number I'm getting.. I phoned said Estate department on 28th of October 2024, I was informed they are going to escalate the matter as its lying in a que. On the 5th of November 2024 I have phoned again and was informed the documents is with FICA and it will be 7 working days to be finalized. I have just phoned again today 13 November 2024, just to be told, the case is with the FICA dept, but it is not finalized yet, she will escalate it again. How long does it take to FICA and load payment (to an ABSA Account which I had to open) to pay the funds of a closure account to the beneficiaries? Either they are: 1. Lazy 2. *********** 3. Deliberately delaying as long as possible to pocket as much interest off the funds that need to be transferred to beneficiaries

I must admit the level of service is pathetic.