ABSA Deceased estate, claims and securities department absolutely shocking service

Deceased estate, claims, securities department and the department of quality fulfilment are an absolute mess. No communication, feedback, answers or update on various queries raised to them or assistance regarding policies held by my late Father. Instructions that was given for a policy to be paid out into a locked account that has been under administration since 2006. While there is an beneficiary on the policy. a credit life policy on his overdraft that is not being processed or paid out to them to settle the outstanding balance and a death policy on his value bundle that after 3 weeks has still not been processed or paid out. I have contacted just about every person that I can think of including the team at ABSA trust which is in charge of his estate with no feedback either. I am absolutely shocked at the level of service that I have been receiving from ABSA. this has been going on for almost 2 months now and I still dont have any answers or clarity or clear feedback from them