ABSA DECEASED DIVISION SO PATHETIC

The experience I have had with ABSA is so pathetic. My husband passed away in February, since then I have been trying to have his accounts closed / frozen and I have been sent from pillar to post. They are still debiting his accounts with bank charges even though their statement has E/Late. When I phone through I am told this so and so division did not send the documents to them. Especially the Credit Card Deceased they neither answer their calls nor respond to their email. I settled the credit card on 5 September 2018, sent proof of payment same day and requested a confirmation of payment and a settlement letter no-one bothered to call or email me back with feed back. If this is the way they conduct their business, I wont even recommend anyone to have an account with them, even my worst enemy. I am sick of this.