ABSA DECEASED DEPARTMENT - NOT HELPING AT ALL!!!!!

I am writing this letter to formally lodge a complaint regarding the complete lack of service, support, and communication I have received from your department. We have been attempting to settle a claim related to my late mother’s policy since 24 January 2025, and to date, we have received no meaningful feedback or progress.

Despite sending multiple emails, following up diligently, and trying every possible avenue for assistance, we have been met with silence or unhelpful responses. It is both disheartening and unacceptable. As a grieving family, trying to close a painful chapter and honor our mother’s final wishes, we expected at least basic empathy and efficiency—yet we have received neither.

Our request is simple: we need the funds my mother left behind to be transferred to the executor. If there are missing documents, if something is wrong with the application—just tell us. We are ready to assist, but we cannot do anything without feedback. At this point, it feels as if no one is even reading our emails, let alone attempting to help.

It is incredibly disappointing that a company like ABSA, to whom our family has been loyal for many years, can treat grieving clients with such disregard. Do you understand how painful it is to deal with this level of neglect while mourning a loved one?

Let me be clear: we are not asking for special treatment—only fairness, communication, and some compassion.

We demand immediate attention to this matter. Kindly respond as a matter of urgency and let us know exactly what is still needed from our side to complete the transfer.