ABSA deceased department

I reported a deceased estate and requested the accounts of the deceased be closed and paid out on 29 October 2021. Despite regular follow up emails and multiple call attempts, I have not been assisted in this regard. The emails are not responded to, the phone lines are unanswered, and when the calls are answered I am transferred from one consultant to the other with none of them assisting with the issue at hand. It is disappointing to receive such terrible service from ABSA, especially in relation to a matter as sensitive as death. As a grieving family we should not be subjected to incompetence