ABSA DECEASED ADMINISTRATORS

I need to know from ABSA how long does it take them to close and pay out a Flexi Savings account to the Executor of the Estate (namely Nedbank Trust) once they have received all the necessary documentation regarding the Estate of the deseased client. The request was received by ABSA on 18/6/2022. CASE NO 2022/54382. Up until today at 11h40 Absa still cannot tell me how long it will still take them to do the payment to Nedbank Trust. There has been NO requests from ABSA to Nedbank Trust for additional/outstanding documents. So it has been with ABSA for 3 months already. It will be appreciated if someone from ABSA can just let me know what their Service Agreement says how long this will take them to do.