ABSA debt Review VF is useless and ***********

In December I received a letter from ABSA vehicle Finance is coming to an end on the 25 of February and I must call to get my settlement letter as well as NATIS document. My December statement was also showing remaining term as 3 months ending 25 February. When I called beginning of March the consultant told me they can’t close the account since I paid 1 extra month they have to refund me first and receiving the refund I must call again to close the account, get my paid up letter as well as my NATIS document. I received the refund and did exactly what she said. When I called as told suddenly the account cannot be closed due to an outstanding balance of R8k. Where does it come from the consultant can’t explain, why was I refunded my instalment if I still owe he still couldn’t explain and told me I must send an email to debt review queries which took a MONTH to investigate and they tell me their consultant who processed the refund made a mistake the account is outstanding R8000, which is bull ****. 1. I never skipped payment 2. My last instalment was 25 Feb they received their money. 3. I paid again in March which is what they REFUNDED. 4. The last statement I received in Jan showed 1 month remaining 5. Why did I receive a letter that my agreement is ending on the 25th

This is time consuming, my airtime and everything. I do not owe you anything. Close that account send me my paid up letter and my NATIS document. I also demand all call recordings from Feb 2022. Your debt review department is useless and ***********. I will never do business with ABSA anymore. The excitement I had of settling my car has gone to disaster.