Absa Debt Review Harassment

On the 7th March 2024 I received an email from Absa DRTerminations stating I have defaulted on my credit card payments. This is the third time I had this issue with Absa Debt Review. In September 2023 I got the same email from DRTerminations, I had to email the Court Order with the Statement of Payment from my Debt Councillor 58 Professionals that I didn't default. I emailed the documents to DRTerminations and the documents were accepted by Absa Debt Review, I also phoned *** and my accounts were not terminated from Debt Review. To my Surprise I got the same email from DRTerminations in December 2023 that my credit cards would be terminated under Debt Review due to default. I had to again email the same documents, DRTerminations rep**** all is in order after documents were received and credit card accounts will stay under Debt Review. To my suprise I received on the 7th of March 2024 again an email from DRTerminations that my credit cards are in default. I again emailed the necessary documents on the 7th of March 2024 thinking its sorted now. Today the 27th of March 2024 I received an email from DRTerminations especially from Eunice Malange stating One of the three credit cards has been terminated, credit card ending with 016 from Debt Review on the 12th of March 2024 and there is no further remedy to assist me and reinstatement has been declined. Very cold and unsympathetic email.How is this possible if I emailed the documents to DRTerminations on the 7th of March and got a Ref number but credit card account terminated on the 12th of March. I decided to phone the number *** and was assisted by Portia. Very unpleasant, unprofessional, rude and kept on interrupting me, when I asked to speak to a Manager or a person in Higher Authority I was denied the opportunity and was transferred back to the Main menu, Portia didn't listen to me, didn't give me a solution what I was asking for, merely just followed a script with no understanding of my frustration. Portia stated 2 of my 3 credit cards have been terminated from Debt Review , credit cards ending with 016 and 0013 but the email from Eunice Malange from DRTerminations states only one credit card has been terminated from Debt Review, credit card ending with 016.No consistency since last year September, different information given to me by email as from the phone call. Very frustrating process with Absa Debt Review as this is the only Credit Provider given me problems and constantly harassing me.