ABSA debt review department disgusting, non existent service
I spoke to someone at 8:10am this morning, she said I will have my paid up letters in 5 minutes. It’s now over an hour.
I cant keep calling. A total of 15 times in the last 24 hours. I emailed. I sent messages on Hellopeter and Twitter. I even deleted my previous review thinking oh finally I spoke to someone and its resolved.
SEND ME MY PAID UP LETTERS FOR CREDIT CARD ACCOUNT *** AND ACCOUNT ***
PLEASE CLOSE THESE ACCOUNTS I WANT TO BE DONE WITH THIS DEBT REVIEW IT CANT BE THAT HARD TO CLOSE AN ACCOUNT AND SEND A PAID UP LETTER.
I WANT THIS DONE TODAY - OCTOBER 26th 2022. And clearly you need to hire more people to answer phones.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
26 Oct 2022, 10:20Dear Shaheed Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards, Group Customer Care Rezona Louw
Absa's reply26 Oct 2022, 10:20
Official
Dear Shaheed Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards, Group Customer Care Rezona Louw
's updateReviewer Update
26 Oct 2022, 12:19The girl I spoke to at 8:10am this morning said she will send my paid up letters via email in minutes. It is now 12:18pm. A whole 4 hours later. This is ridiculous. Why would she lie to me on the phone like that?? All you need to do is send a email, the two accounts are closed here is the two paid up letters
's update26 Oct 2022, 12:19
Reviewer Update
The girl I spoke to at 8:10am this morning said she will send my paid up letters via email in minutes. It is now 12:18pm. A whole 4 hours later. This is ridiculous. Why would she lie to me on the phone like that?? All you need to do is send a email, the two accounts are closed here is the two paid up letters
Absa's replyOfficial
26 Oct 2022, 13:44Dear Shaheed Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Absa's reply26 Oct 2022, 13:44
Official
Dear Shaheed Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
's updateReviewer Update
26 Oct 2022, 14:31Email received. Thank you very much for getting this done so quickly!! I appreciate it 😭😭
's update26 Oct 2022, 14:31
Reviewer Update
Email received. Thank you very much for getting this done so quickly!! I appreciate it 😭😭
Absa's replyOfficial
26 Oct 2022, 15:37Dear Shaheed Thank you for your posting.
We are happy to hear that the matter has been resolved. Kind regards, Group Customer Care Rezona Louw
We are happy to hear that the matter has been resolved. Kind regards, Group Customer Care Rezona Louw
Absa's reply26 Oct 2022, 15:37
Official
Dear Shaheed Thank you for your posting.
We are happy to hear that the matter has been resolved. Kind regards, Group Customer Care Rezona Louw
We are happy to hear that the matter has been resolved. Kind regards, Group Customer Care Rezona Louw