sL
sam L

1 reviews | Active since Jan 2014

10 Dec 2019, 19:31

Absa debt review cancelation without grounds year after year same stressful situation

Good day I sit writing this email from my bed sick from stress and about to loose my job. Absa now I think this would be the 6th complaint I'm going to write, I don't know what more to do about this. Let me start off by saying as long as I have been under debt review I never missed a payment sometimes my family go to bed hungry but we always made sure the absa bond had been paid. I receive a hand delivered letter in the post on the 4th of December 2019 advising me to contact the said person a representative from absa I contacted him, he asked me to meet and arrange a meeting to discuss the arrears on my bond, I asked him how I was behind as I pay every month according to the court order, he advised me to email proof I did as requested. He then advised me that the court order had been rescinded, I continued to ask why and on what grounds and if he could forward me the supporting documents. He sent me the court recision. I have asked for the affidavit and plea, that is where it is right now. I fail to understand year after year I have been summoned then withdrew leaving me with exorbitant attorney costs, which I CAN'T AFFORD. I was never informed or ever served notice to inform me that they were applying to rescind the court order. I'm pleading with someone or institution to assist me, I have emailed Carte Blanche, the ombudsman and NCR if I don't have any assistance from this site I'm going to have to raise a large amount of money to pay a attorney to do a court application. Im afraid now my family will be on the streets or worse that my anxiety leads to a fatal heart attack,I'm pleading for assistance regarding this matter. Thank you kindly

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Replies (2)
sL
sam L's update12 Dec 2019, 16:12
Reviewer Update
Good day

Please could Mrs Louw as per your reply I have yet to receive a call email or resolution regarding this issue. Please could you contact me. ***

Kind regards
SS Lottering
Absa
Absa's reply13 Dec 2019, 13:22
Official
Dear sam
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour . 
 
I look forward to being of service to you 
 
Daphne Le Grange