Absa debt relief-handed over

Absa dept relief-handed over.

I have a personal loan with Absa .I accepted the three month payment holiday that they offered to me from April 2020 .Received a notice on the 10th of July 2020 that my account has been handed over .After Absa debited and credited the amount since April and conformation sms,s and e,mails that the holiday payment was granted .Is this the service that one would expect from a professional company like Absa.This is totally unacceptable and unprofessional on so many levels .I have no desire to deal or to be a client of Absa anymore .I want this sorted out immediately and want conformation that my name was not put on the credit bureau and if so that my name was taken off and my credit score restored . To say the least, shocking shocking service and action from Absa