MC
Melanie Cronjé
1 reviews | Active since Nov 2017
26 Feb 2026, 09:23
ABSA debiting wrong dates
Why does ABSA try to debit my vehicle finance instalment on the 24th if they are only allowed to debit on the 25th. Every single time they try to debit on the 24th it fails and on 25th it goes through but weeks after they are still stuck on letting their robot phone asking how payment will be made!!!!!!!!!!! You have not received any permission to debit on the 24th!!
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
26 Feb 2026, 12:58 Dear Melanie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa's reply26 Feb 2026, 12:58
Official
Dear Melanie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa's replyOfficial
02 Mar 2026, 15:51Dear Melanie Regarding complaint C-***3, both Absa vehicle finance and I have tried calling you today but was unsuccessful. We are not able to use email provided on Hello peter as it differs to that on our system. Please provide a convenient time to call you and on what contact number to discuss the outcome of your complaint. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa's reply02 Mar 2026, 15:51
Official
Dear Melanie Regarding complaint C-***3, both Absa vehicle finance and I have tried calling you today but was unsuccessful. We are not able to use email provided on Hello peter as it differs to that on our system. Please provide a convenient time to call you and on what contact number to discuss the outcome of your complaint. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa's replyOfficial
03 Mar 2026, 12:22Dear Melanie Regarding complaint C-***3, I tried calling you again today however unsuccessful.
I trust you find this in order. Kind regards, Group Customer Care Vanessa Crowe
I trust you find this in order. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa's reply03 Mar 2026, 12:22
Official
Dear Melanie Regarding complaint C-***3, I tried calling you again today however unsuccessful.
I trust you find this in order. Kind regards, Group Customer Care Vanessa Crowe
I trust you find this in order. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa's replyOfficial
03 Mar 2026, 14:18Dear Melanie Regarding complaint C-***3, Please accept the new Debi-Check mandate that has been sent to you from Absa Vehicle finance.
This has to be done by 19:00 tonight.
Please also be sure to update your contact number and email address at your nearest branch.
I trust you find this in order, and I will be closing complaint by close of business 04/03/2026. Kind regards, Group Customer Care Vanessa Crowe
This has to be done by 19:00 tonight.
Please also be sure to update your contact number and email address at your nearest branch.
I trust you find this in order, and I will be closing complaint by close of business 04/03/2026. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa's reply03 Mar 2026, 14:18
Official
Dear Melanie Regarding complaint C-***3, Please accept the new Debi-Check mandate that has been sent to you from Absa Vehicle finance.
This has to be done by 19:00 tonight.
Please also be sure to update your contact number and email address at your nearest branch.
I trust you find this in order, and I will be closing complaint by close of business 04/03/2026. Kind regards, Group Customer Care Vanessa Crowe
This has to be done by 19:00 tonight.
Please also be sure to update your contact number and email address at your nearest branch.
I trust you find this in order, and I will be closing complaint by close of business 04/03/2026. Kind regards, Group Customer Care Vanessa Crowe
Best regards,