Absa Debited My Account Twice and Refuses to Refund

I am extremely dissatisfied with the service received from Absa Bank.

A debit order was processed twice on my account for the same service/transaction, resulting in an incorrect double deduction. This has caused unnecessary financial strain and inconvenience.

I immediately reported the issue to Absa and requested a refund of the duplicate debit. However, despite raising the matter, the bank has failed/refused to reverse the incorrect charge or provide a satisfactory resolution. As a customer, I expect:

Accurate processing of debit orders Prompt investigation of errors Immediate reversal of incorrect transactions

It is unacceptable that a clear duplicate debit has not been refunded, especially when the error is evident.

I am requesting: An urgent refund of the duplicated debit amount A formal explanation as to how this occurred Assurance that this will not happen again

If this isn't resolved promptly, I'll need to escalate it through the appropriate regulatory channels.

I hope Absa will take this complaint seriously and resolve it without further delay.