DN
Dwain N

1 reviews | Active since Nov 2010

16 Nov 2018, 14:51

ABSA DEBITED MY ACCOUNT AND CLOSED MY ACCOUNT!

On the 08/11/2018 I received my tax returns from SARS. I then went through to withdraw some funds from my account to find out that there was a problem with my card. So i thereafter had went into my branch, only to find out that the money has been locked and that i needed to provide proof that the funds are from SARS. I then went to my home, printed out the statement and took it back to Absa who then informed me that i need to wait 48 hours for them to verify the payment and that they will contact me on Monday morning.

On Monday i went back to the bank as i heard nothing from ABSA, i then was advised that my account had been CLOSED! and that SARS had reversed the funds. I was fuming at this stages as i have been running up and down, i am the bread winner in my family who has been really depending on the funds and extremely furious as i have been told so many different reasons.

I then contacted my tax practitioner as well as sars to find out about the debit and they have both come back to me advising that the funds have NOT been returned to SARS and the funds were successfully transferred to my bank account.

I REALLY need this sorted out IMMEDIATELY. I am truly frustrated and can't be running around from place to place.

Please can this be dealt with URGENTLY.

0
Replies (2)
Absa
Absa's reply19 Nov 2018, 11:54
Official
Dear Customer
 
 Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
 
 Kind regards
 Claudette Lewis
 Group Customer Care
 Absa Bank Ltd


Absa
Absa's reply19 Nov 2018, 11:56
Official
Dear Mr. Naidoo   my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is ***. Progress will be provided within the next 3 working days., feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided.