Hellopeter
Share Your Experience
TM
Titus M

1 reviews | Active since Jul 2011

04 Jun 2021, 14:46

ABSA debited m account

Hi,

I need this to be escalated as soon as possible. Does ABSA personal loan take people for granted.

I settled the bank's personal loan that I took during May 2021 and settled within May now my account was debited on the 25th May 2021.

I called in last week and was advised that the amount will be refunded back into my Nedbank account. It's already been over 5 working days and nothing has happened.

I called in again today and the person I spoke to advised that the previous person who logged my call did not put any notes on the system.

When I settled my account ABSA never removed the debit on my Bank.

Now as ABSA this is unacceptable coming from your this Bank.

Now I have to send statements to the bank to refund me what for if the issue was on your side and not mine....?

Please sort out my account A.S.AP

0
Replies (8)
Absa
Absa's reply04 Jun 2021, 15:04
Official
Dear Tinus Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards, Daphne Le Grange Group Customer Care 

Best regards,

TM
Titus M's update08 Jun 2021, 14:56
Reviewer Update
Good day Daphne,

I received email from ABSA but seems like there is no solution to reimburse my account.

What is the way forward?

Cause on Nedbank statement the amount debited does not sure but I have contacted my bank and they have advised they can see the debit order. I have sent an email showing the details of the transaction cause on my bank app I can also see the debit.

Regards,
Absa
Absa's reply08 Jun 2021, 23:19
Official
 Dear Mr Titus,
 
 We acknowledge receipt of your posting
 
 Your further  concern will be reviewed.
 
 Your complaint reference number is C-***3. 

Matter is referred to Personal Loan for assistance.
 
 Regards
 
 Daphne Le Grange 

Best regards,

TM
Titus M's update09 Jun 2021, 11:21
Reviewer Update
May I please have estimated time for this issue to be resolved, because no one is giving me any feedback or calling me.
Absa
Absa's reply09 Jun 2021, 16:49
Official
 Dear Mr, Mawasha  Your complaint reference number is C-***3.  As discuss the matter was referred to personal loan department for investigation and feedback.  They confirm that they received your statement and will investigate.  Trust you find the above in order.  Daphne le Grange Specialist Case Managers     Customer Value Management  T +***7F +***8

Best regards,

TM
Titus M's update16 Jun 2021, 09:01
Reviewer Update
Please note that we have escalated and directly discussed this pending matter with our finance department, they have assured us that funds will be reimbursed in the next 2 to 3 days.

And still no refund!!!!! Is this kind of a joke from ABSA?
Absa
Absa's reply17 Jun 2021, 11:49
Official
Good day Mr Mawasha

 We acknowledge receipt of your posting
 
 Your further  concern will be reviewed.
 
 Your complaint reference number is C-***3.

The journal is processed  today, fund will only show in your Nedbank account after 48 hours.

Regards

Daphne Le Grange

Best regards,

TM
Titus M's update17 Jun 2021, 13:14
Reviewer Update
Hi Daphne,

I totally disagree with this situation how it is handled.

I received on Friday that my my account will be reimbursed within 2 to 3 days.

Now I have to wait another 48 hours, this is really pathetic coming from ABSA.

I have already escalated the matter to Ombudsman as this is totally unacceptable coming from the bank.