FK
Funi K

1 reviews | Active since Dec 2013

01 Mar 2017, 12:43

ABSA DEBIT ORDERS MESS!

<p>I am very unpleased with ABSA's second-rate and unacceptable service when it comes to ensuring that my account is kept safe as a long term serving loyal customer.</p> <p>I have been with ABSA for over 14 years and I am seriously considering moving banks if i continue getting this treatment.</p> <p>My account has been getting debited by various "non-existent" companies on a monthly basis without my consent! </p> <p>This is really frustrating and it is causing me a lot of money at the same time, and what is frustrating is i am not able to reverse these ******* transactions online, because i am told that these are "NAEDO" debit orders whereby I have to physically go to the bank, stand in long queus, have these reversed and then get contact details of these so called companies , phone them (using my airtime!) and half of the time the numbers dont work or they just ring unanswered.</p> <p>What's even more frustrating is that i dont get reimbursed for the ridiculous bank charges.</p> <p>I dont know why ABSA doesnt develop a system of phoning customers to approve these NAEDO debit order before they go through, because i am not the only person who is complaining about these so called NAEDO tracked debit orders.</p> <p>i have requested ABSA to block all these NAEDO from my account but am told they are unable to.</p> <p>I am fed up, if i get one more NAEDO debit order I am moving ship!</p>

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Replies (1)
Absa
Absa's reply01 Mar 2017, 15:34
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,