ABSA DEBIT ORDERS

ABSA DEBIT ORDER On 28 0ctober 2024 I went to ABSA Cradlestone branch asked for 3 months statement which I realised there are 4 unauthorised debit orders total R1008.00 deducted in my account. I requested them to cancel and reverse the amount as I do not know those service providers. I was instructed to write the letter giving name, reference number and amount which I did. The response was shocking: "Your request has been forwarded to a consultant who will provide feedback within 2 business days". "Kindly note that we are unable to assist with debit order disputes and reversals under R500. This email request will be deemed as closed".

"Furthermore, please note that absa will not reverse any Debi check debit orders regardless of the amount. For help contact the merchant directly.

Kind regards

Absa Debit Orders Team"

Therefore, how do I contact them if I do not know them and only the reference and the amount deducted in the statement and the contradictory statement in the same letter of their response.