ABSA DEBIT ORDER ****

I am a victim of debit order ****, my beloved bank that I have used for over 15 years is not assisting me in reversing a ********** debit order. My credit card was debited R1000, I called the Absa Call Centre, I was advised to go to the branch, went to the branch, told to email the dispute department. It's been a week since I have emailed their dispute department. I sent 3 follow up emails since then, Absa is still playing dead. There is no acknowledgement of email, no feedback, no contact from ABSA. I am contemplating moving to another bank.