LS
Leandra S
1 reviews | Active since Nov 2014
17 May 2020, 13:57
Absa debit order fees under covid relief
My husband app**** for covid 19 relief on his credit card and personal loans which was approved. But in the mean time absa still tries to deduct the debit order which is obviously unsuccessful and then they charge R150 per debit order that was unsuccessful?? We understood that qt no fees will be charged for this as he is on the relief plan??
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Replies (3)
Absa's replyOfficial
18 May 2020, 11:39Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply18 May 2020, 11:39
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
LS
Leandra S's updateReviewer Update
21 May 2020, 11:16No feedback received to date
LS
Leandra S's update21 May 2020, 11:16
Reviewer Update
No feedback received to date
LS
Leandra S's updateReviewer Update
03 Jun 2020, 13:36image.png 7.19 KBDear ABSA
On the 1st of June 2020 this happened again after you wrote back the charges for April and May 2020 that was deducted incorrectly. R150 + R150 + R100 needs to be reversed AGAIN. I emailed the person who dealt with the case but received absolutely not feedback.
On the 1st of June 2020 this happened again after you wrote back the charges for April and May 2020 that was deducted incorrectly. R150 + R150 + R100 needs to be reversed AGAIN. I emailed the person who dealt with the case but received absolutely not feedback.
LS
Leandra S's update03 Jun 2020, 13:36
Reviewer Update
image.png 7.19 KBDear ABSA
On the 1st of June 2020 this happened again after you wrote back the charges for April and May 2020 that was deducted incorrectly. R150 + R150 + R100 needs to be reversed AGAIN. I emailed the person who dealt with the case but received absolutely not feedback.
On the 1st of June 2020 this happened again after you wrote back the charges for April and May 2020 that was deducted incorrectly. R150 + R150 + R100 needs to be reversed AGAIN. I emailed the person who dealt with the case but received absolutely not feedback.