tR
trevor R
1 reviews | Active since Mar 2019
08 Apr 2022, 10:15
Absa debit order
Please advise I was debited A large amount on the 1April 2022. Buy a company that I use to deal with in2020
And only on the Monday afternoon it was returned. And now been told I need to get a letter from them as I will have a bad account as I had a debit order returned. Please advise why is this allowed that someone can debit such a large amount with no Red flags to check. I’m really not happy and my buisness account is more than 20years old.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
08 Apr 2022, 12:17 Dear Trevor Rose Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw
Absa's reply08 Apr 2022, 12:17
Official
Dear Trevor Rose Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw
Absa's replyOfficial
13 Apr 2022, 08:35 Dear Trevor Rose
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with clear details of the debit order and the account where the funds were debited to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with clear details of the debit order and the account where the funds were debited to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply13 Apr 2022, 08:35
Official
Dear Trevor Rose
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with clear details of the debit order and the account where the funds were debited to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with clear details of the debit order and the account where the funds were debited to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
tR
trevor R's updateReviewer Update
16 May 2022, 10:14I got a call from ABSA and gave them all the details and still no answers
tR
trevor R's update16 May 2022, 10:14
Reviewer Update
I got a call from ABSA and gave them all the details and still no answers
Absa's replyOfficial
16 May 2022, 13:42Dear Trevor Rose Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address.
Kind regards, Group Customer Care Rezona Louw
Absa's reply16 May 2022, 13:42
Official
Dear Trevor Rose Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address.
Kind regards, Group Customer Care Rezona Louw