ABSA - Debit order date still incorrect, now double debit too.

I've been trying to change my Home Loan Debit order for the last three month. Every time they assure me that it was done and will be sorted the next month. Same happened this month. On the 25th my account was debited again. I've contracted ABSA to ask again to please change my debit order date to the last day of the month. The lady I spoke to promised that it would be fine for next month. I just need to pay the amount cask on the 31st August, then contact them after the payment so that they can set the debit order for the last day of the month. This morning 31st August, I see that the home loan was debited twice on my account. One debit order for the 25th that didn't go through and the other for the 31st August. I am so annoyed. I spoke to ABSA home loans whereby the lady I spoke to referred to her team leader who said they will reverse it, but the money might only be available back into my account by 11:00 latest end of today.

So I have other accounts to pay and debit orders going off. So what must I tell those people, sorry, I am waiting for ABSA to get with the program, sort out my debit order date and give me my money back so I can pay you.

Can it really be that difficult to change a debit order date? Maybe they must cancel the debit order all together, I will pay in myself.

My Ref number for the call this morning C-***4 I am still waiting for my money to be credited back to my account to make payment to my other accounts that needs to be paid today.

I don't even want to think about next month. Will I have to go through this again to get my home loan paid.

Don't know anymore. Please, please, please just pay me my money back.